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The second edition of the book Production and Operations Management incorporatesseveral suggestions offered by our colleagues and students all over the country.In this edition we have endeavored to strengthen the basic characteristics of the book. Thesubject matter has been presented systematically in ten chapters, which can enable the reader tomaster the topics covered without any additional guidance.

Stephen Covey has written a remarkable book about the human condition, so elegantly written, so understanding of our embedded concerns, so useful for our organization and personal lives, that it's going to be my gift to everyone I know.    -- Warren Bennis, author of On Becoming a Leader     I've never known any teacher or mentor on improving personal effectiveness to generate such an overwhelmingly positive reaction....  This book captures beautifully Stephen's philosophy of pr